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FAQs

Account Support

Here's how to check if you already have an account:

  1. Go to this link:
    👉 Click here to log in or create your account

  2. Enter your email address (the one you used to place your order).

  3. Check your inbox:
    You’ll receive an email with two options:

    • One option is a link that lets you manage your subscriptions right away.

    • The other option is a code that you can enter on the login page.

  4. Didn’t get the email?
    It may take a minute or two. Be sure to check your spam or promotions folder just in case.

  5. Still no email?
    Double-check that the email you entered matches the one used on your order or subscription. If it’s different, the system won’t recognize it.

  6. If you don’t remember your password, it’s possible that you never signed up to create an account – don’t worry! Follow the steps below to get access to your account.

    • Go to the link below and enter the email that is associated with your account. https://primalharvest.com/apps/retextion#/login
    • If that is the email you used to place your order, an email will be sent to you
    • If you don’t receive an email, reach out to our customer support team for help.

Still need help?

Reach out to our friendly Customer Support team:

We’re here to help! 💚

Follow these steps to update your payment info:

  1. Login to your account:
    👉 Click here to log in to your Primal Harvest account

  2. Click “Account” at the top once you're logged in.

Note: If you don’t have an account or are unable to access your account, request an activation link by emailing [email protected], messaging us through our on-site chat, or calling +1-631-769-2227.




  • Once you are redirected to the account portal, you will be able to see your account information, right below the Payment Method tab, as shown below:



  1. Find the Payment Method section:
    It’s right under your account info on the account page.

  2. Click “Update Payment Method.”
    A secure link will be sent to the email address linked to your account.

  3. Check your email:
    Look in your inbox—and also your spam or promotions folder if you don’t see it right away.

  4. Click the link in your email.
    A window will pop up where you can enter your new billing info.

  5. Click “Update Card.”
    You’ll see a message confirming your payment method was successfully updated!

Still need help?

Reach out to our friendly Customer Support team:

We’re here to help! 💚

Subscriptions

Want to update your order, try a new product, or change your shipping info? Follow the steps below:

  1. Go to your account:
    👉 Click here to log in to your account (sign in with the email associated with your orders)

  2. 📧 Check your email for verification code.

  3. Once you're logged in, you'll see your account portal. From here, you can:

  • 🚚 Get your order now:
    Click “Get it now” to ship your wellness products right away.

  • ➕ Add extra products:
    Want more of your favorites? Click “Add Extra” to include additional items in your next shipment.

  • 📆 Update Frequency:
    Click “Frequency” choose “Custom” enter your preferred number, select days/weeks/months, and click “Save” to update your delivery schedule.

  • 🎁 Skip or gift your next order:
    Need to change? Choose “Skip Next Order” or “Gift Next Order.”

  • 📦 Update your shipping address:
    Select “Update My Info” to change your contact or delivery details.

  • ⏸️ Pause or cancel your subscription:
    Scroll to the bottom of the page and select the option that fits your needs.

  • 🔄 Try something new:
    Click “Swap Product” if you'd like to try a different supplement.

💡Tip: If you ever get stuck or need help making changes, our Customer Support team is always happy to assist!

P.S. You can also download the Primal Harvest app through the App Store and easily manage your subscriptions. Stay tuned for the app's availability for Android devices through Google Play Store!

Here’s the Difference:

At Primal Harvest, you can choose to buy once or subscribe and save—whatever works best for you!

  1. On each product page, you’ll see a section called “Purchase Options.”

    • Select “One-Time Purchase” if you want to try it once.

    • Choose “Subscribe & Save” for up to 25% off + free shipping on most products.

  2. Flexible delivery options:
    With a subscription, you can choose to receive your product every 1, 2, or 3 months.

  3. No commitments:
    You can manage, change, or cancel your subscription anytime through our online portal using just your email.

  4. Why subscribe?
    We created the Subscribe & Save program to help customers stay consistent with their wellness routines—while saving money along the way.
    💚 Better habits. Bigger savings.

Need help managing your subscription?
Check out your account portal, or contact our friendly Customer Support team:

Product Questions

Our products do not contain tree nuts, peanuts, wheat, soy, or gluten, however, they are made in a facility that processes some of these ingredients. Always review the label for the most accurate ingredient information, and consult a medical professional if you are unsure of your specific ingredient allergies.

The FDA (US Federal Food and Drug Agency) has issued GMP (Good Manufacturing Processes) requirements for the methods, facilities, and controls used in manufacturing, processing, and packaging. These regulations make sure that a product is safe for use, and that it contains the ingredients and potency as stated on the label.

These regulations are not accredited to a product, but rather to the facilities that produce them. All Primal Harvest products are manufactured in facilities that adhere to all GMP requirements in addition to other private certifying bodies.

All Primal Harvest supplements are intended for use by healthy adults over 18 years old. We recommend that all customers consult their medical physician before use if they are regularly taking any prescription or over-the-counter medications, or are being treated for any medical condition.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Primal Harvest sources from ingredient suppliers around the world to consistently produce high-quality supplements. To ensure that we are never impacted by supply chain shortages, some ingredients are sourced from multiple suppliers in different countries. We can assure you that every one of our ingredients goes through a rigorous lab testing process once it arrives at our manufacturing facility, and we are not afraid to send them back if they do not pass our product guidelines. In fact, at one point our facility turned down up to 30% of inbound ingredients on a regular basis. However, we’ve built relationships over time with the best suppliers out there, and that number has been reduced significantly.

Some ingredients that we use contain a ™ symbol. These ingredients and formulations have been selected based on scientific research, standardized clinical studies, and their beneficial effects. You can learn more about each of these unique branded ingredients by visiting our Behind The Science page.

Primal Harvest products are manufactured in facilities in the United States that adhere to a variety of strict manufacturing process requirements, most importantly GMP regulations which are set by the FDA (US Federal Food and Drug Agency).

Why Primal Harvest?

Absolutely! We want you to feel confident trying Primal Harvest products, which is why we offer a 90-day money-back guarantee on your first order of any product.

Without going too much into the details, which you can find on our Refund Policy page, we will refund your first order of any product as long as you reach out within 90 days of your purchase, and all bottles except your first are unopened.

✅ Here’s a summary of how it works:

  1. If you're not satisfied, just contact our Customer Support team within 90 days of your purchase.

    • 📧 Email: [email protected]

    • 💬 Live Chat: Available on our website

    • 📞 Call: +1 (631) 769-2227

  2. Be sure to include your order number and the items you'd like to return so we can process your request quickly.

  3. In most cases, we’ll ask you to return any unopened products (you can keep the first bottle if it's already opened).

  4. Once we receive your return, we’ll issue your refund.

    • 🚫 Shipping charges are not refundable

    • 🌍 International orders are not covered by this guarantee

    • 💳 Refunds will be issued to the original payment method

    • Refunds are processed after inspection of returned items

 You can find more info on our Refund Policy on our Refund Policy page.

Proposition 65

Foods and most supplements, generally speaking, contain some percentage of chemicals from the earth because they are widely distributed in our environment (for example, ingredients grown in soil may be naturally exposed to lead). To ensure safety and quality, all of our products are third-party laboratory tested.

The testing process our products undergo involves the use of highly sensitive analytical instruments that can detect even nanograms per gram levels of the tested substances. In this case, it would be legally appropriate to include the warning. For example, the Prop 65 warning is legally required when the amount of a chemical in a daily exposure exceeds even 1/1000th of the amount that scientific studies have documented shows no observable effect.

For more information, go to www.P65Warnings.ca.gov/food.

Prop 65 is a law that applies only to California businesses and companies conducting business in California, that requires notice to be provided to Californians about exposure to certain chemicals. It is officially known as California’s Safe Drinking Water and Toxic Enforcement Act of 1986, but commonly referred to as Prop 65, Cal Prop 65, or P65.

Under this law, businesses are required to include a warning label on all products they sell in California unless their products fall below the state-set safety threshold for one or more chemicals known to the State to cause cancer or birth defects, or other reproductive harm. According to the California Office of Environmental Health Hazard Assessment (“OEHHA”) website, a “Proposition 65 warning does not necessarily mean a product is in violation of any product-safety standards or requirements.”

California’s OEHHA states that this law is in place to protect California citizens and the state’s drinking water sources from specific chemicals and to keep citizens informed about potential exposure to these substances.

What is the Prop 65 warning?

A sample Prop 65 warning found on products is the following:

WARNING: Consuming this product can expose you to chemicals including [chemical name], which is known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.P65Warnings.ca.gov/food.

Warnings are found in various settings, from restaurants, grocery stores, hotels, schools, and on a wide range of consumer products.

All companies that sell their products in California are legally required to comply with Proposition 65. We include the warning where appropriate to ensure compliance with Prop 65. If your shipping address is in California and you order a product that contains a chemical on the Prop 65 list, you will be notified at checkout.

These products include Primal Greens, Primal Total Male+, Primal Bone Health, Primal Stress, Primal Magnesium, Primal Prebiotic Zinc, Primal Liver, Primal Vision, Primal Women+, Primal Multi Collagen, Primal Immune Defense, and Primal Hair Growth.

Purchasing and Returns

From time to time, Primal Harvest offers promotional discounts that can be applied using a code at checkout. To stay informed about our latest offers, we recommend subscribing to our email newsletter and following us on Instagram.

You can also subscribe and save 20% on every monthly order—or unlock even greater savings with extended subscription plans. It’s an easy way to save while staying consistent with your wellness routine.

Important Notes About Discount Codes:

  • Only one discount code may be applied per order.

  • Discount codes cannot be combined with other promotions, offers, or sale items.

  • Unless otherwise stated, codes can only be used on one-time purchases and not on subscriptions.

  • If you placed an order and forgot to apply a discount code, please contact Customer Support within 3 business days. We’ll be happy to apply the discount retroactively in the form of a refund.

If you have any questions about your eligibility for a promotion or how to use a code, feel free to reach out—we're here to help.

Primal Harvest cannot guarantee any post-purchase order changes. However, if you do have a change request, please reach out to our customer support team by emailing [email protected], messaging us through our on-site chat, or calling +1-631-769-2227.

Please include your order number and the details of your change request to expedite the process. 

To return a product as part of our 90-Day Money-Back Guarantee, reach out to our customer support team by emailing [email protected], messaging us through our on-site chat, or calling +1-631-769-2227. 

Please include your order number and the items that you wish to return for a refund to expedite the process.

Our customer support team will review your request and provide you with the necessary information regarding the refund process. You can read more details on our Refund Policy page.

Shipping and Delivery

In the past, Primal Harvest offered Route Package protection at checkout for all orders. We have decided to remove this offer, but we are committed to delivering a product you love.

On the off chance that something does go wrong during shipping and fulfillment, please contact our Customer Support team by emailing [email protected], messaging our on-site chat box, or calling +1-631-769-2227, and we will do our best to assist you. Please include your order number and the details of your order issue to expedite the process.

Primal Harvest does ship internationally where possible, although depending on the receiving country, there are restrictions. Please read the information below carefully.

  • Due to the changing complexity of international shipping, subscriptions are not available for international customers. Please select One-Time-Purchase when adding products to your cart.
  • All prices are listed in US Dollars ($USD).
  • Due to import restrictions, some items may not be available to ship internationally. If you receive an error during checkout, this is likely the case.
  • Shipping charges are calculated upon checkout for international orders and can take 15 business days or more to deliver.
  • On occasion, international shipments require a pick-up at a local customs office.
  • International shipments are subject to import duties and fees that have not been included in the order total. They may be requested by the carrier at the time of delivery on behalf of customs. Primal Harvest is not responsible for these fees.
  • International shipments are not eligible for our 90-Day Money-Back Guarantee.
  • For shipments to Europe, please visit our EU site here.

If you have any other questions regarding your international shipment, please reach out to our customer support team by emailing [email protected], messaging our on-site chatbox, or calling +1-631-769-2227. Please include your order number to expedite our support process.

We understand that timely shipping is an important part of your experience, and we aim to get your order to you as quickly as possible. While most Primal Harvest orders are processed from our Utah facility and typically ship via USPS Priority Mail, please note that actual delivery times may vary based on carrier conditions and order volume.

Currently, standard shipping estimates for U.S. orders are 5–7 business days.

Orders placed before 10 AM EST, Monday through Friday, are usually processed and prepared for shipment the same day. However, this is not guaranteed—processing may take up to one business day, especially during peak times or around holidays.

Once your order is on its way, you’ll receive a shipping confirmation email with tracking details. For more information, please refer to our full Shipping Policy page.

Social Media Giveaways

The competition is organized by Primal Harvest LLC, 2980 McFarlane Rd, Miami, FL 33133. The competition is not affiliated with Facebook or Instagram and is in no way sponsored, supported, or organized by Facebook or Instagram. All questions, comments, and/or complaints about the competition should be directed exclusively to Primal Harvest.

Only persons who are residents of the USA and have reached the age of 18 are eligible to participate. A cash payment is not possible. Legal recourse is excluded. PrimalHarvest LLC shall not be liable for damages in connection with participation in the competition or with the acceptance and use of the prize unless the competition provider or its vicarious agents act wilfully or with gross negligence.

Support

We’re here to help! Reach out to us anytime using the option that’s easiest for you:

📧 Email
[email protected]
Our inbox is monitored daily—expect a response within one business day (usually much faster!).

💬 Live Chat
Available directly on our website.
Click the chat bubble in the bottom corner of any page to start a conversation.

📱 Phone
+1-631-769-2227
Give us a call during business hours for real-time support.

🕒 Support Hours
Monday–Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1 business day, and most are answered even sooner!

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